Terms and Conditions of your booking

Up to 4 weeks prior to your stay

  • Steam and Stars asks for a 25% non-refundable deposit to secure any booking. 
  • The balance (non-refundable) of your booking is due 4 weeks before your stay. A reminder will be sent to you. If this payment is not received then your booking will be cancelled by us. 
  • If you need to change your booking we will endeavour to find alternative dates for you. If no alternative dates can be made with you then no refund will be made.

Within 4 weeks prior to your stay

  • If a booking is made less than 4 weeks before your stay then we ask for full payment (non-refundable) at the time of booking. 

Cancellations

  • Please note as deposits and payments are non- refundable we recommend you have adequate holiday insurance in place to cover any cancellations or losses.
  • If Steam and Stars has to cancel your booking due to unforeseen circumstances, we cannot accept any responsibility or liability for losses of costs this may occur to you, but we will work with you to offer alternative dates or offer a full refund.

Arrival & Departure Times

  • Arrival time is from 3pm to 8pm (unless otherwise arranged).
  • Departure time is by 11am (unless otherwise arranged).
  • Late arrivals or early departures are not eligible for any refunds or discounts.

Weather

  • Steam and Stars cannot provide a refund if the weather has not been kind or not to your liking.
  • Steam and Stars cannot be held responsible for any damage or loss to your property through bad weather.

Force Majeure 

  • In the event of a force majeure that hinders our ability to fulfil our obligations Steam and Stars won't be held responsible. 

Noise

  • Quiet time is between 10pm and 8am.
  • Please be considerate to other guests and our neighbours.
  • No amplified music, fireworks, or floating lanterns.

Shared Facilities

  • Please leave the shared cabin areas clean and tidy for other guests.
  • Please use the recycling bins in the car park as labelled.

Fire Pits

  • Fire pits are provided and we ask that you keep it approximately 3 meters away from any buildings, and only wood or charcoal should be burnt.
  • All fires are at your own risk and Steam and Stars accepts no responsibility for any property, losses, damages or injuries occurred. 
  • Fires should not be left unattended at any time and please ensure the fire is fully extinguished when finished with.
  • There is a silver galvanised bin in the car park marked ASH. If you need to empty your fire pit please only do so once ashes are fully cooled.

Smoking/Vaping

  • No Smoking/Vaping in any of the buildings is permitted. 
  • Smoking/Vaping outside is permitted, but please be considerate to other guests.
  • Please dispose of cigarette ends appropriately.

Dogs

  • Dogs are welcome but please keep them under control at all times – there is lots of wildlife around.
  • Dogs must not be left unattended in any of the buildings.
  • Please do not let your dog be a nuisance to other guests (some people do not like dogs or are scared of them).
  • Please pick up after your dog and dispose of into the silver galvanised bin in the car park.
  • Please bring your own blankets and coverings if your dog likes to sleep on the bed, but please be mindful of future guests. Cleaning charges can be incurred for excessive pet mess.
  • Steam and Stars does not accept breeds/crossbreeds listed in the Dangerous Dogs Act.

Your Safety

  • All facilities are used at your own risk, including the hot tub, fire pits and BBQ’s.
  • You are responsible for assessing the risks of any activity you undertake and any accidents will be deemed your own responsibility.
  • Steam and Stars accepts no responsibility for any injury incurred on site.
  • Under 18s must be accompanied by their parents or legal guardians.

Visitors

  • If you are expecting visitors please let us know so that we can account for who is on site at all times.

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